We have already seen a seismic shift in employee’s ways of working and how customers interact with enterprises post-COVID. These changes have forced enterprises to reimagine and transform their product and services. Organisations are also adopting new digital operating model, shifting from Silo’d to customer-centric and service-centric to improve the speed of innovation, business value and CEX outcomes. The cultural and operating change, coupled with emerging technologies, has become a catalyst for architecture and its thinking to evolve to support business agility, customer centricity and autonomous teams to stay competitive and empower them in delivering their transformation and innovation objectives.
During this session, we will look at the practical approaches to solving these business challenges to unlock business value and next-generation experiences and capabilities.