Customers, Customers, Customers—Keep Them Coming Back

Architecting personalization into customer facing web sites can produce significant benefits.

Capabilities Guidebook: Change Management

Change Management in the context of this capability, it is the managed transition from current state to future state of any change to an IT environment which can include build, configuration, release, and device management along with the supporting documentation on the change request.

Iasa World Summit Speaker Request

Looking for speakers for Iasa World Summit. Deadline - December 24th, 2014.

Whitepaper: Part II of our Enabling the CMT Series: System-Level Views and Metrics for the Customer Engagement Lifecycle

As organizations continue to invest IT resources in customer-facing activities such as marketing, sales and service, central IT organizations will continue to play a critical role in the success of related technology initiatives.

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